Below is a table containing all of the patient survey results. After you export to Excel, choose to open it, and "Save As" with a more meaningful file title.


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Date Name Email Office Doc LastExam Wait Exam Explain Doc Satisf. Greeting Rating Rvw. Lens Rating Frame Assist Rating Frame Selection Frame Sel. Comments TED Satisf. Rec. Likely Staff Rating How Heard Comments
03/11/2017 Manhattan Sally Irwin, O.D. 1 year 1 4 1 2 1 Does Not Apply Does Not Apply 0 0 tv
The EyeDoctors was my first optometrist since moving to Manhattan. When I went in for my appointment the optometrist was nice enough, but the front end help was terrible. They were also misleading about billing. It wasn't anything too terrible, but I decided I didn't want to come back. However, four months after my eye exam, I wanted to change contact lens brands. I thought I could just order a box of a different brand, because the prescription didn't need to be changed. However, the people I spoke with told me that I would have to come in for an appointment. When I asked what that would entail, the gentleman I spoke with said that all I would need to do is come in for about 10 minutes, try on some trial pairs, they'd see how they fit, and then I could be on my way. I then scheduled my appointment, thinking it would only be a ten minute appointment. When I got there they proceeded to put me through a full eye exam, which I was told earlier wouldn't be necesarry. I became anxious because I needed to return to work, and I told my eye doctor that I thought this would be a short, ten-minute appointment. She was very short with me and then rudely asked if I needed to leave, or let her check me out. I didn't have time to stay, as it had already been 30 minutes at that point, and I needed to return to work. I had to then leave my appointment, getting nothing that I had been promised, without even an apology for the misunderstanding. I would like to be contacted regarding this matter if possible at 785-259-5568.
03/11/2017 Manhattan Sally Irwin, O.D. 1 year 1 4 1 2 1 Does Not Apply Does Not Apply 0 0 tv
The EyeDoctors was my first optometrist since moving to Manhattan. When I went in for my appointment the optometrist was nice enough, but the front end help was terrible. They were also misleading about billing. It wasn't anything too terrible, but I decided I didn't want to come back. However, four months after my eye exam, I wanted to change contact lens brands. I thought I could just order a box of a different brand, because the prescription didn't need to be changed. However, the people I spoke with told me that I would have to come in for an appointment. When I asked what that would entail, the gentleman I spoke with said that all I would need to do is come in for about 10 minutes, try on some trial pairs, they'd see how they fit, and then I could be on my way. I then scheduled my appointment, thinking it would only be a ten minute appointment. When I got there they proceeded to put me through a full eye exam, which I was told earlier wouldn't be necesarry. I became anxious because I needed to return to work, and I told my eye doctor that I thought this would be a short, ten-minute appointment. She was very short with me and then rudely asked if I needed to leave, or let her check me out. I didn't have time to stay, as it had already been 30 minutes at that point, and I needed to return to work. I had to then leave my appointment, getting nothing that I had been promised, without even an apology for the misunderstanding. I would like to be contacted regarding this matter if possible at 785-259-5568.
03/16/2017 Richard Sutter Manhattan Sally Irwin, O.D. 2-3 years 5 5 5 2 Does Not Apply Does Not Apply Does Not Apply so bad years ago I won't buy there 8 5
other
Dr. Irwin was nice and offer advice and help, office personal a different story
09/30/2017Laura TerrelTopekaAngela Truelove, O.D.1 year55555Does Not ApplyDoes Not Apply1010
other
My eye doctor is the best last two years I was completely done with your company due to bad customer service. I have been with your company for over 10 years. The only reason I came back this year was because of my eye doctor. She listens to me and helps me with my eyes. I always feel like she cares.