Below is a table containing all of the patient survey results. After you export to Excel, choose to open it, and "Save As" with a more meaningful file title.
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| Date | Name | Office | Doc | LastExam | Wait | Exam Explain | Doc Satisf. | Greeting Rating | Rvw. Lens Rating | Frame Assist Rating | Frame Selection | Frame Sel. Comments | TED Satisf. | Rec. Likely | Staff Rating | How Heard | Comments | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 03/11/2017 | Manhattan | Sally Irwin, O.D. | 1 year | 1 | 4 | 1 | 2 | 1 | Does Not Apply | Does Not Apply | 0 | 0 | tv |
The EyeDoctors was my first optometrist since moving to Manhattan. When I went in for my appointment the optometrist was nice enough, but the front end help was terrible. They were also misleading about billing. It wasn't anything too terrible, but I decided I didn't want to come back. However, four months after my eye exam, I wanted to change contact lens brands. I thought I could just order a box of a different brand, because the prescription didn't need to be changed. However, the people I spoke with told me that I would have to come in for an appointment. When I asked what that would entail, the gentleman I spoke with said that all I would need to do is come in for about 10 minutes, try on some trial pairs, they'd see how they fit, and then I could be on my way. I then scheduled my appointment, thinking it would only be a ten minute appointment. When I got there they proceeded to put me through a full eye exam, which I was told earlier wouldn't be necesarry. I became anxious because I needed to return to work, and I told my eye doctor that I thought this would be a short, ten-minute appointment. She was very short with me and then rudely asked if I needed to leave, or let her check me out. I didn't have time to stay, as it had already been 30 minutes at that point, and I needed to return to work. I had to then leave my appointment, getting nothing that I had been promised, without even an apology for the misunderstanding. I would like to be contacted regarding this matter if possible at 785-259-5568. | ||||
| 03/11/2017 | Manhattan | Sally Irwin, O.D. | 1 year | 1 | 4 | 1 | 2 | 1 | Does Not Apply | Does Not Apply | 0 | 0 | tv |
The EyeDoctors was my first optometrist since moving to Manhattan. When I went in for my appointment the optometrist was nice enough, but the front end help was terrible. They were also misleading about billing. It wasn't anything too terrible, but I decided I didn't want to come back. However, four months after my eye exam, I wanted to change contact lens brands. I thought I could just order a box of a different brand, because the prescription didn't need to be changed. However, the people I spoke with told me that I would have to come in for an appointment. When I asked what that would entail, the gentleman I spoke with said that all I would need to do is come in for about 10 minutes, try on some trial pairs, they'd see how they fit, and then I could be on my way. I then scheduled my appointment, thinking it would only be a ten minute appointment. When I got there they proceeded to put me through a full eye exam, which I was told earlier wouldn't be necesarry. I became anxious because I needed to return to work, and I told my eye doctor that I thought this would be a short, ten-minute appointment. She was very short with me and then rudely asked if I needed to leave, or let her check me out. I didn't have time to stay, as it had already been 30 minutes at that point, and I needed to return to work. I had to then leave my appointment, getting nothing that I had been promised, without even an apology for the misunderstanding. I would like to be contacted regarding this matter if possible at 785-259-5568. | ||||
| 03/16/2017 | Richard Sutter | rsutter45@gmail.com | Manhattan | Sally Irwin, O.D. | 2-3 years | 5 | 5 | 5 | 2 | Does Not Apply | Does Not Apply | Does Not Apply | so bad years ago I won't buy there | 8 | 5 | other |
Dr. Irwin was nice and offer advice and help, office personal a different story | |
| 09/30/2017 | Laura Terrel | lterrel@cox.net | Topeka | Angela Truelove, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | 10 | 10 | other | My eye doctor is the best last two years I was completely done with your company due to bad customer service. I have been with your company for over 10 years. The only reason I came back this year was because of my eye doctor. She listens to me and helps me with my eyes. I always feel like she cares. | ||
| 10/24/2017 | REBECCA DUGAS | brighteyez1959@yahoo.com | Salina | Brent Wichert, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | 10 | 10 | | |||
| 10/24/2017 | REBECCA DUGAS | brighteyez1959@yahoo.com | Salina | Brent Wichert, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | 10 | 10 | | |||
| 10/25/2017 | Laura McDaniels | lmcdaniels30@yahoo.com | Manhattan | Sally Irwin, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | 10 | 10 | other | |||
| 11/14/2017 | Amy Armstrong | aarmstrong@briggsauto.com | Junction City | Scott McClain, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | 10 | 10 | social-media other | |||
| 11/16/2017 | Mark Matthaei | matthaei@cox.net | Salina | Brent Wichert, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | 7 | 9 | | Kind of upset. Got the bill and it said it was seriously overdue. It's the FIRST time I got a bill. I got a statement of services, but I never got anything saying to pay now. I always pay immediately, and this upsets me a lot. You need to do a better job with your record keeping. | ||
| 12/12/2017 | SUNSHINE B | SUNSHINEMONIQUE@ROCKETMAIL.COM | Burlington | I don't know | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | 0 | 0 | other | MY FRAMES WERE DELIVERED AT HOME IN JC THE DAY OF MY EYE EXAM. IM TRYING TO AVOID DRIVING BACK TO MANHATTAN TO DROP THEM OFF AND GO BACK TO PICK UP. DO YOU HAVE PROGRESSIVE LENS AND WHAT IS THE COST TO PUT IN MY FRAMES. MY RX IS 125-150 | ||
| 12/12/2017 | SUNSHINE B | SUNSHINEMONIQUE@ROCKETMAIL.COM | Burlington | I don't know | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | 0 | 0 | other | MY FRAMES WERE DELIVERED AT HOME IN JC THE DAY OF MY EYE EXAM. IM TRYING TO AVOID DRIVING BACK TO MANHATTAN TO DROP THEM OFF AND GO BACK TO PICK UP. DO YOU HAVE PROGRESSIVE LENS AND WHAT IS THE COST TO PUT IN MY FRAMES. MY RX IS 125-150 | ||
| 12/12/2017 | SUNSHINE B | SUNSHINEMONIQUE@ROCKETMAIL.COM | Burlington | I don't know | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | 0 | 0 | other | MY FRAMES WERE DELIVERED AT HOME IN JC THE DAY OF MY EYE EXAM. IM TRYING TO AVOID DRIVING BACK TO MANHATTAN TO DROP THEM OFF AND GO BACK TO PICK UP. DO YOU HAVE PROGRESSIVE LENS AND WHAT IS THE COST TO PUT IN MY FRAMES. MY RX IS 125-150 | ||
| 12/12/2017 | SUNSHINE B | SUNSHINEMONIQUE@ROCKETMAIL.COM | Burlington | I don't know | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | 0 | 0 | other | MY FRAMES WERE DELIVERED AT HOME IN JC THE DAY OF MY EYE EXAM. IM TRYING TO AVOID DRIVING BACK TO MANHATTAN TO DROP THEM OFF AND GO BACK TO PICK UP. DO YOU HAVE PROGRESSIVE LENS AND WHAT IS THE COST TO PUT IN MY FRAMES. MY RX IS 125-150 | ||
| 12/27/2017 | Marsha Givens | marsha@caplinger.net | Topeka | Kyle Bechtold, O.D. | 1 year | 5 | 5 | 5 | 4 | 4 | 4 | Not Satisfied | Seems like the selection does not vary that much and they are very expensive. | 2 | 9 | other | I am very pleased with Dr. Bechtold. Both my husband and I see him. Your eyeglass vendor on the other hand has been very poor for about the last year. It takes longer to get glasses. I picked a replacement pair and they sent back the original pair delaying the order. I took a pair in for repairs just after Thanksgiving. Today is December 28th and the lenses are in but the frames are not. I will likely continue to use Dr. Bechtold, but not purchases glasses here. |